This document describes how a person can claim JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to declare as soon as possible online through the Services Australia website.

To get approved for JSP a person need to:

- be of qualifying age for JSP

• fulfill Australian house requirements for JSP
• be out of work, and
• looking for work and ready to participate in activities that increase their chances of discovering a task, or
• unable to work, study or look for work due to condition, health problem or injury, or
• utilized or studying full time and are unable to undertake these due to a medical condition, health problem or injury and have a job or research study to go back to
  
  If the customer has shown they are unable to work due to a temporary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW clients declaring JSP
  
  A DSP client whose payments have been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their earnings falls listed below the JSP earnings test cut-off
  
  For instance, a self-employed DSP consumer is still working 30 hours weekly, but their income has minimized. See Rates and Thresholds.
  
  In all cases, inspect if the customer is qualified to have their DSP renewed before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they end up being qualified they must provide their bank account balances, proof of earnings and work separation information.
  
  Customers can begin an early claim online. They will have the ability to finish Your personal information, Your scenarios and Your financial details.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have less questions to answer in the online claim.
  
  Customers can not finish Review and employment Confirm, Next steps or submit the claim online until within 2 week of being qualified for JSP. They will get a pointer notification 2 week before the eligibility date.
  
  An apprehended individual may lodge a claim up to 3 weeks before release from prison. These claims are not considered early claims as the client is certified however not payable when they declare.
  
  Customers moving from a current income support payment can lodge an early claim up to 28 days before the date of qualification.
  
  Online claims
  
  Customers should develop a myGov account and link their Centrelink online account to it.
  
  Once the consumer has connected their Centrelink online account to myGov, to begin an online claim for employment JSP they need to:
  
  - check in to myGov and access their connected Centrelink online account
• ensure their individual information are proper. From the menu, select the My details > Personal and contact details > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. For additional information, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or transferring to JSP will see a lowered concern set as part of their online claim if they are:
  
  - presently in invoice of an income assistance payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a task is presented to the client on their Centrelink online account homepage approximately 28 days prior to losing certification for their present payment.
  
  The job will permit the consumer to carry out a streamlined claim procedure to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for clients considered not able or unsuitable to complete an online claim or nominees. ACC needs to likewise be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC indicates:
  
  - the customer can start a claim online and a Service Officer can take it over, or
• a Service Officer can assist a client start a claim which can then be completed by the consumer in their Centrelink online account
  
  Remote clients
  
  If the consumer lives in a remote location and normally utilizes an agent, Remote Service Centre, or phone to do business and is not able or unsuitable to complete an online claim, the client ought to be moved to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) team offers specialised remote service for recognized remote customers.
  
  The consumer should have:
  
  - the remote indicator showing on the Customer Overview, or
• a domestic address in a remote area
  
  To check the address is in a remote place:
  
  - search the town name in Office Locator
• view the Towns Result List
• see the Remoteness column
  
  Customers with nominee plans
  
  Correspondence candidates can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to claim JSP on behalf of their principal, provide an online claim initially. If they decline the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.
  
  If a nominee is claiming on behalf of a person, motivate the nominee to assist the person claim JSP using the individual's Centrelink online account. If the nominee is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some circumstances, it might not be sensible for a customer to finish all Required tasks prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Relocating to an Area of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually paused all Relocating to a Location of Lower Employment Prospects (MALEP) assessments.
  
  If the customer has moved address within the previous 26 weeks, Services Australia should identify if they have decreased their employment potential customers by moving to a new place.
  
  If this holds true, the Service Officer must investigate a possible MALEP work associated exclusion period.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the client has willingly left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have happened.
  
  Do not create compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is gotten to recognize a non-compliance event has taken place.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most job seekers are subject to RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job seekers who are eligible for a recommendation to a Workforce Australia or other professional company, will have a preliminary appointment scheduled throughout the Participation Interview. Attending this first supplier appointment is understood as the job hunter's RapidConnect requirement.
  
  In a lot of cases, meeting RapidConnect requirements will determine the start date of the task seeker's income assistance payment. Note: this is subject to job applicants meeting any waiting periods and certification requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new task hunters to the Workforce Australia online employment service. This omits task seekers residing in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single consumer aged 55 years and over who have actually been receiving an income support payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will instantly compute this and apply the suitable rate for qualified clients.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information might present to customers throughout their online claim. Employer details, name and ABN, will be presented to the client if STP data is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to confirm the employer within the claim. If a consumer verifies the employer, as soon as on payment, STP pre-filled income will be presented to the customer when they report. If the client does not validate the employer, once on payment, the STP company might provide to the client once again when they report.