This document explains how an individual can claim JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers need to declare as quickly as possible online through the Services Australia site.

To receive JSP a person should:

- be of qualifying age for JSP

• fulfill Australian residence requirements for JSP
• be unemployed, and
• looking for work and happy to participate in activities that increase their chances of finding a task, or
• not able to work, study or look for work due to medical condition, disease or injury, or
• used or studying full time and are unable to carry out these due to a medical condition, disease or injury and work or research study to go back to
  
  If the client has shown they are not able to work due to a short-lived inability, job see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW consumers claiming JSP
  
  A DSP consumer whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours per week, and
• their earnings falls below the JSP income test cut-off
  
  For instance, a self-employed DSP consumer is still working 30 hours each week, however their income has actually decreased. See Rates and Thresholds.
  
  In all cases, examine if the client is eligible to have their DSP renewed before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they become qualified they must provide their checking account balances, evidence of earnings and work separation details.
  
  Customers can begin an early claim online. They will have the ability to finish Your personal information, Your situations and Your financial details.
  
  If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer questions to address in the online claim.
  
  Customers can not complete Review and Confirm, Next steps or send the claim online up until within 2 week of being qualified for JSP. They will get a suggestion alert 2 week before the eligibility date.
  
  An apprehended individual might lodge a claim as much as 3 weeks before release from jail. These claims are ruled out early claims as the client is qualified but not payable when they declare.
  
  Customers moving from a present income support payment can lodge an early claim up to 28 days before the date of certification.
  
  Online claims
  
  Customers should create a myGov account and link their Centrelink online account to it.
  
  Once the customer has actually connected their Centrelink online account to myGov, to start an online claim for JSP they need to:
  
  - indication in to myGov and access their linked Centrelink online account
• guarantee their personal details are proper. From the menu, pick the My details > Personal and contact details > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a lowered concern set as part of their online claim if they are:
  
  - presently in invoice of an income assistance payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  Sometimes, a task is presented to the client on their Centrelink online account homepage up to 28 days prior to losing qualification for their existing payment.
  
  The job will allow the consumer to carry out a streamlined claim procedure to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for consumers considered not able or unsuitable to finish an online claim or nominees. ACC should also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC implies:
  
  - the client can begin a claim online and a Service Officer can take it over, or
• a Service Officer can assist a customer start a claim which can then be finished by the customer in their Centrelink online account
  
  Remote consumers
  
  If the consumer resides in a remote area and typically uses an agent, Remote Service Centre, or phone to do business and is not able or unsuitable to complete an online claim, the customer ought to be transferred to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) group provides specialised remote service for determined remote customers.
  
  The customer should have:
  
  - the remote indication revealing on the Customer Overview, or
• a residential address in a remote place
  
  To inspect the address remains in a remote place:
  
  - browse the town name in Office Locator
• view the Towns Result List
• see the Remoteness column
  
  Customers with nominee arrangements
  
  Correspondence nominees can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to claim JSP on behalf of their principal, provide an online claim initially. If they decrease the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.
  
  If a candidate is declaring on behalf of a person, motivate the candidate to assist the individual claim JSP using the person's Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some circumstances, it may not be sensible for a client to complete all Required jobs prior to submitting their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Relocating to a Location of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have paused all Transferring to an Area of Lower Employment Prospects (MALEP) evaluations.
  
  If the has moved address within the previous 26 weeks, Services Australia need to figure out if they have actually reduced their work potential customers by moving to a brand-new location.
  
  If this is the case, the Service Officer need to examine a possible MALEP work associated exemption period.
  
  Unemployed due to a voluntary act or misconduct
  
  If the client has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have taken place.
  
  Do not create compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to identify a non-compliance occasion has taken place.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most job applicants go through RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job seekers who are eligible for a referral to a Labor force Australia or other expert service provider, will have an initial appointment booked throughout the Participation Interview. Attending this very first service provider consultation is referred to as the job seeker's RapidConnect requirement.
  
  In many cases, meeting RapidConnect requirements will figure out the start date of the job candidate's earnings support payment. Note: this goes through job seekers satisfying any waiting periods and credentials requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will immediately refer new job seekers to the Workforce Australia online employment service. This omits job hunters residing in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single client aged 55 years and over who have actually been getting an earnings support payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will instantly determine this and apply the appropriate rate for eligible clients.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information may provide to consumers during their online claim. Employer details, name and ABN, will be presented to the consumer if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to confirm the company within the claim. If a customer validates the company, when on payment, STP pre-filled income will exist to the consumer when they report. If the consumer does not verify the employer, as soon as on payment, the STP company may present to the consumer once again when they report.