This file describes how a person can declare JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers must claim as soon as possible online via the Services Australia site.

To receive JSP a person must:

- be of certifying age for JSP

• fulfill Australian house requirements for JSP
• be out of work, and
• looking for work and ready to participate in activities that increase their possibilities of finding a job, or
• unable to work, study or search for work due to medical condition, illness or injury, or
• employed or studying full time and are unable to undertake these due to a medical condition, health problem or injury and have a job or research study to go back to
  
  If the consumer has shown they are unable to work due to a short-lived incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW clients claiming JSP
  
  A DSP client whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours each week, and
• their earnings falls listed below the JSP earnings test cut-off
  
  For example, a self-employed DSP consumer is still working 30 hours each week, but their earnings has lowered. See Rates and Thresholds.
  
  In all cases, examine if the client is eligible to have their DSP restored before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they become qualified they should offer their checking account balances, evidence of income and employment separation information.
  
  Customers can begin an early claim online. They will be able to complete Your individual details, Your circumstances and Your financial details.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have fewer concerns to address in the online claim.
  
  Customers can not complete Review and Confirm, Next steps or submit the claim online until within 2 week of being qualified for JSP. They will get a reminder notification 2 week before the eligibility date.
  
  A detained individual may lodge a claim up to 3 weeks before release from prison. These claims are ruled out early claims as the consumer is certified however not payable when they declare.
  
  Customers transferring from a present income support payment can lodge an early claim up to 28 days before the date of qualification.
  
  Online claims
  
  Customers must produce a myGov account and link their Centrelink online account to it.
  
  Once the customer has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they should:
  
  - indication in to myGov and gain access to their connected Centrelink online account
• ensure their personal details are correct. From the menu, pick the My details > Personal and contact details > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or moving to JSP will see a lowered question set as part of their online claim if they are:
  
  - presently in receipt of an income assistance payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a job exists to the customer on their Centrelink online account homepage up to 28 days prior to losing certification for their existing payment.
  
  The job will enable the consumer to undertake a streamlined claim procedure to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for clients considered unable or inappropriate to complete an online claim or candidates. ACC needs to also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC indicates:
  
  - the consumer can begin a claim online and a Service Officer can take it over, or
• a Service Officer can help a consumer start a claim which can then be finished by the customer in their Centrelink online account
  
  Remote customers
  
  If the customer lives in a remote location and usually uses an agent, Remote Service Centre, or phone to do business and is not able or inappropriate to complete an online claim, the client should be transferred to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) team offers specialised remote service for determined remote clients.
  
  The consumer should have:
  
  - the remote indication showing on the Customer Overview, or
• a domestic address in a remote area
  
  To inspect the address is in a remote place:
  
  - search the town name in Office Locator
• see the Towns Result List
• see the Remoteness column
  
  Customers with nominee plans
  
  Correspondence candidates can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim initially. If they decrease the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.
  
  If a nominee is claiming on behalf of a person, encourage the nominee to help the individual claim JSP using the individual's Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some situations, it may not be sensible for a client to finish all Required jobs prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Relocating to an Area of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP assessments. The Department of Social Services (DSS) have paused all Relocating to a Location of Lower Employment Prospects (MALEP) evaluations.
  
  If the customer has actually moved address within the previous 26 weeks, Services Australia need to identify if they have actually lowered their employment prospects by relocating to a new area.
  
  If this holds true, the Service Officer should examine a possible MALEP employment associated exemption period.
  
  Unemployed due to a voluntary act or misconduct
  
  If the client has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have occurred.
  
  Do not create compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to identify a non-compliance occasion has actually occurred.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most job applicants undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job candidates who are qualified for a recommendation to a Labor force Australia or other professional company, will have an initial visit reserved during the Participation Interview. Attending this very first company appointment is called the task applicant's RapidConnect requirement.
  
  In many cases, conference RapidConnect requirements will determine the start date of the job seeker's earnings assistance payment. Note: this is subject to job candidates satisfying any waiting periods and qualification requirements.
  
  Mutual obligation requirements
  
  The Department of Employment and Workplace Relations (DEWR) will automatically refer new job candidates to the Workforce Australia online employment service. This excludes job candidates living in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single client aged 55 years and over who have been receiving an earnings assistance payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will automatically calculate this and use the suitable rate for qualified consumers.
  
  Single Touch (STP)
  
  Pre-filled Single Touch Payroll (STP) information may present to consumers during their online claim. Employer information, name and ABN, will exist to the consumer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to verify the employer within the claim. If a customer confirms the employer, employment when on payment, STP pre-filled income will be provided to the consumer when they report. If the consumer does not verify the employer, when on payment, the STP company might provide to the consumer again when they report.