This file discusses how a person can declare JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to claim as soon as possible online via the Services Australia site.

To get approved for JSP a person must:

- be of certifying age for JSP

• satisfy Australian home requirements for JSP
• be out of work, and
• trying to find work and going to participate in activities that increase their chances of finding a task, or
• unable to work, study or search for employment work due to medical condition, health problem or injury, or
• employed or studying full-time and employment are not able to undertake these due to a medical condition, disease or injury and work or study to return to
  
  If the client has actually shown they are not able to work due to a momentary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW clients claiming JSP
  
  A DSP consumer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their earnings falls below the JSP income test cut-off
  
  For instance, a self-employed DSP consumer is still working 30 hours per week, however their income has lowered. See Rates and Thresholds.
  
  In all cases, check if the customer is eligible to have their DSP restored before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they become certified they should offer their bank account balances, proof of earnings and employment separation details.
  
  Customers can begin an early claim online. They will be able to complete Your individual information, Your scenarios and Your financial information.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have less questions to respond to in the online claim.
  
  Customers can not finish Review and Confirm, employment Next steps or submit the claim online up until within 2 week of being qualified for JSP. They will get a suggestion alert 2 week before the eligibility date.
  
  An apprehended individual might lodge a claim approximately 3 weeks before release from prison. These claims are not thought about early claims as the consumer is qualified but not payable when they declare.
  
  Customers transferring from a present income support payment can lodge an early claim as much as 28 days before the date of credentials.
  
  Online claims
  
  Customers should produce a myGov account and link their Centrelink online account to it.
  
  Once the client has actually connected their Centrelink online account to myGov, to start an online claim for JSP they should:
  
  - indication in to myGov and access their connected Centrelink online account
• ensure their individual information are appropriate. From the menu, select the My details > Personal and contact details > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a lowered concern set as part of their online claim if they are:
  
  - currently in receipt of an income assistance payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a task exists to the consumer on their Centrelink online account homepage up to 28 days prior to losing certification for their existing payment.
  
  The job will enable the client to carry out a streamlined claim procedure to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for customers deemed not able or unsuitable to finish an online claim or . ACC needs to also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC implies:
  
  - the customer can start a claim online and a Service Officer can take it over, or
• a Service Officer can help a client begin a claim which can then be completed by the client in their Centrelink online account
  
  Remote clients
  
  If the client lives in a remote area and normally uses a representative, Remote Service Centre, or phone to do organization and is unable or unsuitable to finish an online claim, the customer should be moved to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) team supplies specialised remote service for recognized remote clients.
  
  The customer must have:
  
  - the remote indication showing on the Customer Overview, or
• a residential address in a remote location
  
  To check the address is in a remote location:
  
  - search the town name in Office Locator
• view the Towns Result List
• see the Remoteness column
  
  Customers with nominee plans
  
  Correspondence candidates can send an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to declare JSP on behalf of their principal, provide an online claim initially. If they decrease the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.
  
  If a candidate is claiming on behalf of a person, encourage the nominee to help the individual claim JSP utilizing the individual's Centrelink online account. If the candidate is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some scenarios, it might not be affordable for a consumer to complete all Required tasks prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to an Area of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have paused all Transferring to a Location of Lower Employment Prospects (MALEP) evaluations.
  
  If the customer has moved address within the previous 26 weeks, Services Australia must figure out if they have minimized their employment potential customers by moving to a new place.
  
  If this is the case, the Service Officer must examine a possible MALEP employment associated exemption duration.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the consumer has willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have taken place.
  
  Do not generate compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is received to identify a non-compliance event has happened.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most job seekers undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job applicants who are eligible for a referral to a Workforce Australia or other specialist provider, will have an initial consultation booked during the Participation Interview. Attending this very first service provider visit is called the job seeker's RapidConnect requirement.
  
  In the majority of cases, conference RapidConnect requirements will determine the start date of the job hunter's income support payment. Note: this undergoes job candidates meeting any waiting periods and certification requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task candidates to the Workforce Australia online work service. This excludes task applicants living in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single client aged 55 years and over who have actually been receiving an income assistance payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will automatically calculate this and use the proper rate for eligible customers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information may present to customers during their online claim. Employer details, name and ABN, will exist to the client if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the option to confirm the company within the claim. If a consumer validates the company, as soon as on payment, STP pre-filled earnings will exist to the client when they report. If the customer does not verify the employer, once on payment, the STP employer may present to the client once again when they report.