This file discusses how a person can declare JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as soon as possible online via the Services Australia website.

To qualify for JSP a person need to:

- be of qualifying age for JSP

• fulfill Australian residence requirements for JSP
• be out of work, and
• looking for work and happy to participate in activities that increase their possibilities of discovering a job, or
• unable to work, study or try to find work due to medical condition, illness or injury, or
• utilized or studying full-time and are unable to undertake these due to a medical condition, disease or injury and have a job or study to go back to
  
  If the consumer has actually suggested they are unable to work due to a momentary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW clients declaring JSP
  
  A DSP client whose payments have been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours each week, and
• their earnings falls below the JSP income test cut-off
  
  For example, a self-employed DSP client is still working 30 hours per week, however their earnings has reduced. See Rates and Thresholds.
  
  In all cases, examine if the consumer is eligible to have their DSP restored before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they become qualified they should offer their bank account balances, proof of earnings and work separation details.
  
  Customers can begin an early claim online. They will have the ability to finish Your personal details, Your scenarios and Your monetary information.
  
  If making an early claim after a break in payment of 39 weeks or less, the consumer will have less questions to address in the online claim.
  
  Customers can not finish Review and Confirm, Next steps or send the claim online up until within 14 days of being eligible for JSP. They will get a suggestion alert 2 week before the eligibility date.
  
  A detained person may lodge a claim up to 3 weeks before release from prison. These claims are not considered early claims as the customer is qualified however not payable when they declare.
  
  Customers moving from a current earnings assistance payment can lodge an early claim as much as 28 days before the date of credentials.
  
  Online claims
  
  Customers should develop a myGov account and connect their Centrelink online account to it.
  
  Once the customer has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they need to:
  
  - sign in to myGov and gain access to their connected Centrelink online account
• guarantee their personal information are appropriate. From the menu, pick the My details > Personal and contact information > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a decreased question set as part of their online claim if they are:
  
  - currently in invoice of an earnings support payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In some cases, a task exists to the customer on their Centrelink online account homepage approximately 28 days prior to losing certification for their present payment.
  
  The job will allow the client to undertake a structured claim procedure to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for employment clients considered not able or inappropriate to complete an online claim or nominees. ACC must also be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC indicates:
  
  - the client can begin a claim online and a Service Officer can take it over, or
• a Service Officer can help a customer begin a claim which can then be completed by the customer in their Centrelink online account
  
  Remote clients
  
  If the customer lives in a remote area and normally uses an agent, Remote Service Centre, or phone to do organization and is not able or employment unsuitable to finish an online claim, the consumer should be transferred to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) team offers specialised remote service for identified remote customers.
  
  The customer needs to have:
  
  - the remote sign showing on the Customer Overview, or
• a residential address in a remote area
  
  To inspect the address is in a remote area:
  
  - browse the town name in Office Locator
• see the Towns Result List
• view the Remoteness column
  
  Customers with nominee arrangements
  
  Correspondence candidates can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to claim JSP on behalf of their principal, offer an online claim first. If they decrease the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.
  
  If a nominee is declaring on behalf of a person, encourage the candidate to help the person claim JSP using the individual's Centrelink online account. If the nominee is not able or reluctant to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some scenarios, it might not be sensible for a customer to complete all Required tasks prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to an Area of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Relocating to an Area of Lower Employment Prospects (MALEP) evaluations.
  
  If the consumer has moved address within the previous 26 weeks, Services Australia should figure out if they have actually lowered their work prospects by transferring to a new area.
  
  If this holds true, the Service Officer should investigate a possible MALEP work related exemption duration.
  
  Unemployed due to a voluntary act or misconduct
  
  If the client has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have taken place.
  
  Do not generate compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to determine a non-compliance event has taken place.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most job candidates go through RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job hunters who are qualified for a referral to a Workforce Australia or employment other professional service provider, employment will have a preliminary consultation scheduled during the Participation Interview. Attending this very first provider appointment is called the job applicant's RapidConnect requirement.
  
  In most cases, conference RapidConnect requirements will identify the start date of the job applicant's payment. Note: this is subject to task candidates satisfying any waiting periods and employment qualification requirements.
  
  Mutual responsibility requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new job seekers to the Workforce Australia online work service. This omits task hunters residing in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single customer aged 55 years and over who have actually been receiving an earnings support payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will instantly calculate this and apply the proper rate for eligible customers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data may provide to customers throughout their online claim. Employer details, name and ABN, will exist to the consumer if STP data is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the option to validate the company within the claim. If a customer validates the company, as soon as on payment, STP pre-filled earnings will exist to the client when they report. If the client does not validate the company, as soon as on payment, the STP employer might provide to the client again when they report.