This file discusses how a person can claim JSP online, or with aid from a using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as quickly as possible online by means of the Services Australia site.

To qualify for JSP an individual must:

- be of certifying age for JSP

• meet Australian house requirements for JSP
• be out of work, and
• trying to find work and going to take part in activities that increase their possibilities of finding a job, or
• unable to work, study or search for work due to medical condition, illness or injury, or
• utilized or studying full-time and are unable to undertake these due to a medical condition, illness or injury and work or study to return to
  
  If the client has actually shown they are unable to work due to a momentary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW consumers declaring JSP
  
  A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours per week, and
• their income falls listed below the JSP income test cut-off
  
  For example, a self-employed DSP client is still working 30 hours each week, however their income has actually reduced. See Rates and Thresholds.
  
  In all cases, check if the client is eligible to have their DSP renewed before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they become qualified they should supply their savings account balances, evidence of earnings and work separation details.
  
  Customers can begin an early claim online. They will have the ability to complete Your personal details, Your situations and Your financial details.
  
  If making an early claim after a break in payment of 39 weeks or less, the consumer will have less concerns to respond to in the online claim.
  
  Customers can not finish Review and Confirm, Next steps or send the claim online until within 14 days of being qualified for JSP. They will get a pointer alert 14 days before the eligibility date.
  
  A detained person may lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the client is qualified but not payable when they claim.
  
  Customers transferring from an existing earnings support payment can lodge an early claim as much as 28 days before the date of qualification.
  
  Online claims
  
  Customers should produce a myGov account and link their Centrelink online account to it.
  
  Once the consumer has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they need to:
  
  - check in to myGov and gain access to their linked Centrelink online account
• guarantee their individual details are correct. From the menu, pick the My details > Personal and contact information > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or moving to JSP will see a lowered concern set as part of their online claim if they are:
  
  - currently in receipt of an income support payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In some cases, a task exists to the customer on their Centrelink online account homepage as much as 28 days prior to losing qualification for their present payment.
  
  The job will allow the client to carry out a structured claim procedure to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for customers deemed unable or unsuitable to complete an online claim or nominees. ACC ought to also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, employment post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC indicates:
  
  - the customer can begin a claim online and a Service Officer can take it over, or
• a Service Officer can assist a consumer begin a claim which can then be completed by the consumer in their Centrelink online account
  
  Remote customers
  
  If the client lives in a remote area and generally uses a representative, Remote Service Centre, or phone to do business and is not able or inappropriate to complete an online claim, the consumer needs to be moved to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) group provides specialised remote service for recognized remote customers.
  
  The client needs to have:
  
  - the remote sign revealing on the Customer Overview, or
• a property address in a remote place
  
  To examine the address remains in a remote location:
  
  - browse the town name in Office Locator
• view the Towns Result List
• view the Remoteness column
  
  Customers with candidate plans
  
  Correspondence nominees can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to claim JSP on behalf of their principal, use an online claim initially. If they decline the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.
  
  If a candidate is declaring on behalf of a person, encourage the candidate to assist the individual claim JSP utilizing the person's Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some circumstances, it might not be sensible for a client to finish all Required jobs prior to sending their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Moving to a Location of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually paused all Transferring to an Area of Lower Employment Prospects (MALEP) evaluations.
  
  If the client has actually moved address within the previous 26 weeks, Services Australia should figure out if they have actually reduced their employment prospects by moving to a new location.
  
  If this holds true, the Service Officer must examine a possible MALEP employment associated exemption duration.
  
  Unemployed due to a voluntary act or misconduct
  
  If the consumer has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have happened.
  
  Do not produce compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to determine a non-compliance occasion has taken place.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most job applicants are subject to RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job candidates who are eligible for a referral to a Labor force Australia or other expert supplier, will have a preliminary visit scheduled throughout the Participation Interview. Attending this first provider consultation is understood as the job candidate's RapidConnect requirement.
  
  For the most part, conference RapidConnect requirements will determine the start date of the job seeker's income assistance payment. Note: this is subject to task candidates meeting any waiting periods and credentials requirements.
  
  Mutual responsibility requirements
  
  The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new job candidates to the Workforce Australia online employment service. This excludes job hunters living in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single customer aged 55 years and over who have been receiving an income support payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will automatically determine this and use the suitable rate for qualified clients.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information may provide to customers during their online claim. Employer details, name and ABN, will be provided to the customer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to confirm the company within the claim. If a client confirms the employer, as soon as on payment, STP pre-filled earnings will be presented to the client when they report. If the consumer does not validate the employer, as soon as on payment, the STP company might provide to the customer again when they report.