This file discusses how an individual can claim JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers need to claim as quickly as possible online through the Services Australia site.

To qualify for JSP an individual must:

- be of certifying age for JSP

• fulfill Australian home requirements for JSP
• be jobless, and
• searching for work and happy to participate in activities that increase their chances of finding a task, or
• not able to work, study or search for work due to medical condition, disease or injury, or
• utilized or studying complete time and are not able to carry out these due to a medical condition, illness or injury and have a job or research study to return to
  
  If the customer has actually shown they are unable to work due to a momentary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW consumers declaring JSP
  
  A DSP customer whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours each week, and
• their earnings falls listed below the JSP income test cut-off
  
  For instance, a self-employed DSP customer is still working 30 hours each week, but their earnings has reduced. See Rates and Thresholds.
  
  In all cases, check if the client is qualified to have their DSP reinstated before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they end up being qualified they should offer their savings account balances, proof of earnings and employment separation details.
  
  Customers can start an early claim online. They will have the to finish Your individual details, securityholes.science Your circumstances and Your financial details.
  
  If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer concerns to address in the online claim.
  
  Customers can not finish Review and Confirm, Next actions or submit the claim online till within 14 days of being qualified for JSP. They will get a pointer alert 14 days before the eligibility date.
  
  An apprehended person may lodge a claim as much as 3 weeks before release from prison. These claims are not thought about early claims as the consumer is certified but not payable when they claim.
  
  Customers moving from a present earnings assistance payment can lodge an early claim as much as 28 days before the date of qualification.
  
  Online claims
  
  Customers should produce a myGov account and link their Centrelink online account to it.
  
  Once the consumer has linked their Centrelink online account to myGov, to begin an online claim for JSP they must:
  
  - check in to myGov and gain access to their linked Centrelink online account
• guarantee their personal details are correct. From the menu, select the My information > Personal and contact details > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. For more info, see Claiming JSP online table in the Self-managed tab
  
  Customers declaring or transferring to JSP will see a reduced concern set as part of their online claim if they are:
  
  - presently in invoice of an income assistance payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In many cases, a task is presented to the consumer on their Centrelink online account homepage up to 28 days prior to losing credentials for their present payment.
  
  The task will permit the client to undertake a structured claim process to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for consumers considered not able or inappropriate to finish an online claim or nominees. ACC ought to also be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC indicates:
  
  - the client can begin a claim online and a Service Officer can take it over, or
• a Service Officer can help a customer start a claim which can then be finished by the consumer in their Centrelink online account
  
  Remote clients
  
  If the consumer resides in a remote area and generally utilizes an agent, Remote Service Centre, or phone to do organization and is unable or unsuitable to complete an online claim, the client ought to be moved to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) group provides specialised remote service for identified remote customers.
  
  The customer should have:
  
  - the remote sign revealing on the Customer Overview, or
• a property address in a remote place
  
  To examine the address is in a remote location:
  
  - browse the town name in Office Locator
• see the Towns Result List
• view the Remoteness column
  
  Customers with nominee plans
  
  Correspondence candidates can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to declare JSP on behalf of their principal, provide an online claim initially. If they decline the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.
  
  If a candidate is claiming on behalf of an individual, motivate the nominee to assist the person claim JSP utilizing the individual's Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some circumstances, it might not be affordable for a consumer to finish all Required jobs prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Relocating to an Area of Lower Employment Prospects (MALEP)
  
  Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Transferring to an Area of Lower Employment Prospects (MALEP) evaluations.
  
  If the customer has moved address within the previous 26 weeks, Services Australia need to determine if they have reduced their work prospects by relocating to a new area.
  
  If this is the case, the Service Officer need to investigate a possible MALEP work associated exemption period.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the customer has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have taken place.
  
  Do not create compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is received to recognize a non-compliance event has actually taken place.
  
  See Unemployment due to a voluntary act or misconduct.
  
  RapidConnect
  
  Most task hunters undergo RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job seekers who are qualified for a recommendation to a Workforce Australia or other specialist provider, will have an initial consultation reserved during the Participation Interview. Attending this first service provider visit is understood as the task hunter's RapidConnect requirement.
  
  In many cases, meeting RapidConnect requirements will identify the start date of the task seeker's income support payment. Note: this is subject to task seekers fulfilling any waiting durations and credentials requirements.
  
  Mutual responsibility requirements
  
  The Department of Employment and Workplace Relations (DEWR) will immediately refer new job hunters to the Workforce Australia online work service. This leaves out task candidates residing in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single consumer aged 55 years and over who have actually been getting an earnings assistance payment or allowance for 9 or more constant months might be entitled to a higher rate of payment. The system will instantly compute this and use the suitable rate for qualified clients.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data may provide to consumers throughout their online claim. Employer details, name and ABN, will exist to the consumer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the option to confirm the employer within the claim. If a customer verifies the employer, once on payment, STP pre-filled income will be provided to the client when they report. If the consumer does not validate the employer, as soon as on payment, the STP employer might present to the client once again when they report.