This file explains how an individual can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should claim as soon as possible online through the Services Australia website.

To get approved for JSP an individual must:

- be of certifying age for JSP

• fulfill Australian residence requirements for JSP
• be jobless, and
• searching for work and going to take part in activities that increase their possibilities of discovering a job, or
• not able to work, study or look for work due to medical condition, disease or injury, or
• employed or studying full-time and are not able to carry out these due to a medical condition, health problem or injury and have a job or research study to go back to
  
  If the client has actually indicated they are unable to work due to a short-term inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW consumers claiming JSP
  
  A DSP client whose payments have been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their earnings falls listed below the JSP income test cut-off
  
  For example, a self-employed DSP client is still working 30 hours each week, however their income has reduced. See Rates and Thresholds.
  
  In all cases, check if the consumer is qualified to have their DSP reinstated before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they become qualified they need to supply their savings account balances, proof of income and employment separation details.
  
  Customers can begin an early claim online. They will be able to complete Your individual information, Your scenarios and Your monetary information.
  
  If making an early claim after a break in payment of 39 weeks or less, the customer will have less concerns to answer in the online claim.
  
  Customers can not complete Review and Confirm, Next actions or send the claim online till within 2 week of being qualified for JSP. They will get a reminder alert 14 days before the eligibility date.
  
  A detained individual might lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the client is certified but not payable when they claim.
  
  Customers moving from a current earnings support payment can lodge an early claim approximately 28 days before the date of qualification.
  
  Online claims
  
  Customers need to produce a myGov account and link their Centrelink online account to it.
  
  Once the client has actually linked their Centrelink online account to myGov, to start an online claim for JSP they must:
  
  - indication in to myGov and access their linked Centrelink online account
• guarantee their individual information are appropriate. From the menu, pick the My information > Personal and contact details > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or transferring to JSP will see a lowered concern set as part of their online claim if they are:
  
  - presently in invoice of an earnings assistance payment, or
• have cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  In some cases, a job exists to the client on their Centrelink online account homepage up to 28 days prior to losing certification for their current payment.
  
  The task will allow the consumer to undertake a streamlined claim process to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for customers considered unable or unsuitable to finish an online claim or nominees. ACC needs to likewise be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC means:
  
  - the customer can begin a claim online and a Service Officer can take it over, or
• a Service Officer can help a consumer begin a claim which can then be completed by the customer in their Centrelink online account
  
  Remote consumers
  
  If the consumer lives in a remote location and usually utilizes an agent, Remote Service Centre, or phone to do service and is not able or unsuitable to finish an online claim, the client should be moved to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) group supplies specialised remote service for identified remote consumers.
  
  The customer must have:
  
  - the remote indication revealing on the Customer Overview, or
• a residential address in a remote location
  
  To inspect the address remains in a remote area:
  
  - search the town name in Office Locator
• see the Towns Result List
• see the Remoteness column
  
  Customers with nominee arrangements
  
  Correspondence candidates can submit an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to claim JSP on behalf of their principal, offer an online claim initially. If they decrease the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.
  
  If a candidate is declaring on behalf of a person, motivate the nominee to help the person claim JSP utilizing the individual's Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some circumstances, it may not be sensible for a customer to complete all Required jobs prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Transferring to a Location of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Transferring to an Area of Lower Employment Prospects (MALEP) assessments.
  
  If the consumer has moved address within the previous 26 weeks, Services Australia should identify if they have minimized their work potential customers by moving to a new location.
  
  If this is the case, the Service Officer should investigate a possible MALEP work associated exclusion period.
  
  Unemployed due to a voluntary act or misbehavior
  
  If the consumer has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have taken place.
  
  Do not produce compliance action up until the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is gotten to identify a non-compliance event has actually taken place.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most job hunters undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job hunters who are qualified for a recommendation to a Workforce Australia or other specialist provider, will have an initial consultation reserved during the Participation Interview. Attending this first company consultation is referred to as the task candidate's RapidConnect requirement.
  
  In many cases, meeting RapidConnect requirements will figure out the start date of the task applicant's income support payment. Note: this undergoes fulfilling any waiting periods and qualification requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will automatically refer brand-new job candidates to the Workforce Australia online employment service. This omits job candidates living in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single customer aged 55 years and over who have been receiving an income support payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will instantly compute this and apply the appropriate rate for eligible consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data might present to clients throughout their online claim. Employer information, employment name and ABN, will be presented to the consumer if STP data is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to validate the company within the claim. If a consumer verifies the employer, as soon as on payment, STP pre-filled income will be provided to the consumer when they report. If the client does not confirm the employer, once on payment, the STP employer might present to the consumer again when they report.