This file discusses how an individual can declare JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to claim as quickly as possible online by means of the Services Australia site.

To get approved for JSP a person must:

- be of qualifying age for JSP

• meet Australian house requirements for JSP
• be jobless, and
• trying to find work and happy to take part in activities that increase their possibilities of finding a task, or
• not able to work, study or look for work due to medical condition, disease or injury, or
• used or studying full-time and are not able to undertake these due to a medical condition, health problem or injury and work or study to return to
  
  If the client has indicated they are unable to work due to a short-term inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers declaring JSP
  
  A DSP consumer whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours weekly, and
• their income falls below the JSP earnings test cut-off
  
  For example, a self-employed DSP customer is still working 30 hours each week, however their income has actually decreased. See Rates and Thresholds.
  
  In all cases, employment check if the client is eligible to have their DSP reinstated before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
  
  Early claims for JSP
  
  Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they end up being certified they need to offer their savings account balances, proof of income and work separation details.
  
  Customers can begin an early claim online. They will be able to complete Your personal information, Your circumstances and Your financial details.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have less questions to address in the online claim.
  
  Customers can not finish Review and Confirm, Next steps or send the claim online till within 14 days of being qualified for JSP. They will get a pointer notice 2 week before the eligibility date.
  
  A detained person may lodge a claim approximately 3 weeks before release from jail. These claims are not considered early claims as the consumer is qualified however not payable when they claim.
  
  Customers moving from an existing income assistance payment can lodge an early claim approximately 28 days before the date of qualification.
  
  Online claims
  
  Customers must develop a myGov account and connect their Centrelink online account to it.
  
  Once the consumer has connected their Centrelink online account to myGov, to start an online claim for JSP they should:
  
  - check in to myGov and access their connected Centrelink online account
• ensure their individual information are correct. From the menu, choose the My information > Personal and contact information > My profile to make updates
• from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or moving to JSP will see a minimized concern set as part of their online claim if they are:
  
  - currently in receipt of an income support payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  Sometimes, a task exists to the customer on their Centrelink online account homepage up to 28 days prior to losing credentials for their current payment.
  
  The task will permit the customer to carry out a structured claim process to submit a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be used for clients deemed unable or unsuitable to complete an online claim or nominees. ACC needs to also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC suggests:
  
  - the consumer can begin a claim online and a Service Officer can take it over, or
• a Service Officer can help a customer start a claim which can then be completed by the client in their Centrelink online account
  
  Remote clients
  
  If the client resides in a remote area and usually uses an agent, Remote Service Centre, or phone to do service and is unable or inappropriate to complete an online claim, the consumer should be moved to the Remote Claims Processing (RCP) to begin their ACC.
  
  The Remote Claims Processing (RCP) group offers specialised remote service for recognized remote customers.
  
  The customer needs to have:
  
  - the remote sign showing on the Customer Overview, or
• a residential address in a remote location
  
  To examine the address remains in a remote location:
  
  - browse the town name in Office Locator
• see the Towns Result List
• see the Remoteness column
  
  Customers with nominee plans
  
  Correspondence nominees can send an online claim for JSP on behalf of their principal.
  
  If a correspondence nominee contacts to claim JSP on behalf of their principal, offer an online claim first. If they decrease the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.
  
  If a candidate is claiming on behalf of an individual, encourage the candidate to help the individual claim JSP utilizing the individual's Centrelink online account. If the candidate is unable or reluctant to do so, a Service Officer is to run ACC with the nominee.
  
  Claim submission exceptions
  
  In some circumstances, it may not be reasonable for a customer to finish all Required tasks prior to submitting their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Moving to an Area of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Relocating to a Location of Lower Employment Prospects (MALEP) evaluations.
  
  If the consumer has actually moved address within the previous 26 weeks, Services Australia must identify if they have actually minimized their employment potential customers by relocating to a new location.
  
  If this holds true, the Service Officer should investigate a possible MALEP employment related exemption duration.
  
  Unemployed due to a voluntary act or misconduct
  
  If the client has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have occurred.
  
  Do not generate compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to recognize a non-compliance event has actually happened.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most task applicants go through RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job candidates who are eligible for a recommendation to a Labor force Australia or other expert provider, will have a preliminary visit booked throughout the Participation Interview. Attending this very first supplier visit is understood as the job seeker's RapidConnect requirement.
  
  Most of the times, conference RapidConnect requirements will figure out the start date of the task seeker's earnings support payment. Note: this goes through job seekers meeting any waiting periods and .
  
  Mutual responsibility requirements
  
  The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new task applicants to the Workforce Australia online employment service. This leaves out task applicants living in Community Development Program (CDP) areas.
  
  Higher rate of JSP for 55 years and over
  
  Single consumer aged 55 years and over who have been receiving an income support payment or employment allowance for 9 or more continuous months may be entitled to a greater rate of payment. The system will immediately compute this and use the appropriate rate for eligible consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) information might present to consumers throughout their online claim. Employer information, name and ABN, will exist to the consumer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the alternative to confirm the company within the claim. If a customer confirms the employer, when on payment, STP pre-filled earnings will exist to the customer when they report. If the consumer does not verify the company, once on payment, the STP company might provide to the client again when they report.